Contact & Company Information
Swasthy Health Technologies Private Limited
Version 1.4 · Effective 30 September 2026
This is the single place we publish our company and contact details. Every other Swasthy legal document points here, so there is one page to check and one page we keep current.
Published under Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, Section 12(3)(c) of the Companies Act, 2013, Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 13 of the Digital Personal Data Protection Act, 2023.
1. The company
- Legal name
- Swasthy Health Technologies Private Limited
- Incorporated under
- Companies Act, 2013 (India)
- Corporate Identity Number
- U62099TZ2026FTC040579
- Registered office
- 766/767, Puliakulam Road, Pappanaickenpalayam, Coimbatore South, Coimbatore 641037, Tamil Nadu, India
- Website
- https://swasthy.ai
- Company email
- contact@swasthy.ai
- Customer care phone
- +91 90920 44331
- Hours
- Monday to Friday, 10:00 to 18:00 IST, excluding public holidays
We operate no branch offices. Consultations are delivered entirely through the Swasthy apps.
Swasthy Health Technologies Private Limited is the entity you contract with, and the Data Fiduciary for your personal data under the Digital Personal Data Protection Act, 2023.
2. Our parent company
- Legal name
- Swasthy AI, Inc.
- Incorporated in
- State of Delaware, United States
- Role
- Parent company; provides engineering, infrastructure and AI services
Swasthy AI, Inc. acts solely as a Data Processor on the written instructions of Swasthy Health Technologies Private Limited. It does not provide healthcare services, is not a party to your agreement, and does not use your health data for its own purposes. See the Privacy Policy for how this works and what safeguards apply.
3. Who to contact about what
- A consultation, a prescription, the app, or anything else
- support@swasthy.ai
- A payment, a refund, an invoice or a doctor payout
- billing@swasthy.ai
- A complaint you want formally investigated
- grievance@swasthy.ai
- Your personal data, or exercising your rights under the DPDP Act
- privacy@swasthy.ai
- A data-protection matter needing the Data Protection Officer
- dpo@swasthy.ai
- A security vulnerability you have found
- security@swasthy.ai
- Practising on Swasthy, or a doctor's payout or account
- doctors@swasthy.ai
4. Grievance Officer
Appointed under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, and Section 13 of the DPDP Act, 2023.
- Name
- Ashwin Kumar
- Designation
- Founder & Director
- grievance@swasthy.ai
- Phone
- +91 90920 44331
- Post
- Grievance Officer, Swasthy Health Technologies Private Limited, 766/767, Puliakulam Road, Pappanaickenpalayam, Coimbatore South, Coimbatore 641037, Tamil Nadu, India
- Hours
- Monday to Friday, 10:00 to 18:00 IST, excluding public holidays
We acknowledge every grievance within 24 hours and resolve it within 15 days. Full process in the Grievance Redressal Policy.
5. Data Protection Officer
- Name
- Ashwin Kumar
- dpo@swasthy.ai
Requests to access, correct or erase your data are answered within 30 days. See the Privacy Policy.
6. If we do not resolve your issue
You are never required to come to us first before exercising a statutory right.
- Data protection
- Data Protection Board of India, established under the DPDP Act, 2023
- A doctor's professional conduct
- The State Medical Council the doctor is registered with, or the Ethics and Medical Registration Board of the National Medical Commission. The registration number is printed on your prescription
- Consumer complaint
- District, State or National Consumer Disputes Redressal Commission; National Consumer Helpline 1915 or consumerhelpline.gov.in
- Cyber crime
- cybercrime.gov.in, or 1930
- Payment dispute
- Our payment gateway's grievance channel, or the RBI Ombudsman Scheme for Digital Transactions
7. Medical emergencies
Do not use any address, email or phone number on this page to report a medical emergency. These are business contacts and are not monitored around the clock.
In an emergency call 102 for an ambulance, or go directly to the nearest hospital emergency department. See the Medical Disclaimer.
8. Jurisdiction
Our agreements are governed by the laws of India, and the courts at Coimbatore have exclusive jurisdiction. As a consumer, you keep the right to approach the consumer forum where you live.
9. Keeping this current
If our registered office, Grievance Officer or Data Protection Officer changes, this page is updated and the change flows to every other document. Check the version and effective date above for when it was last revised.
Questions about this document? Email privacy@swasthy.ai, or raise a grievance at grievance@swasthy.ai.